Trackon Couriers — i am complaining about insufficient information about one of the packets

Address:

TONK ROAD-III, Jaipur, Rajasthan

Company: trackon couriers
Owner: ranjeet singh shekhawat
Phone: [protected], [protected], [protected]

I am complaining about insufficient information about one of the packets that were dispatched from jaipur office on 8th may. The company continuously misguided me and gave me the wrong information regarding my packet and now they are not picking up my phone. They are continuously disconnecting the phone.
I had ordered a dress material with the company kmp, headquartered in jaipur, rajasthan on 3rd may. The company sent the packet to trackon couriers for dispatching the same. Tracking number is [protected].
Tracking result on website shows "door locked" which is false information. None of the courier boys came to my home or called me up over the phone.
They have mentally harassed me and kept on giving fluctuating information such as " packet gone to delhi/packet gone to jaipur/redispatched. Etc.
They are not sharing thenew tracking number (If they have redispatched) and now they dont pick up my phone.

I am sure they have incorrect address on the packet and they are not cooperating at all. Highly unprofessional and insensitive.

Please look into the matter; it's a humble request.