Trackon Couriers — I have never seen such kind of pathetic service im my life

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My name is zishana rashid, i am from sgr, my courier track no. Is 13305086 & it is reached sgr on 2-sep-2020 from that time i have not received my courier yet. I am calling from that day till now they are not responding and they are very rude in sgr office. I also spoke to shiv kumar as well still he is not able to reslove my issue.
I have never seen such kind of pathetic service im my life. There was some precious medicines in courier so i have decided to register a complaint in consumer court and need the compensate.