Trackon Couriers — I havent received the PAN Card but the status shows delivered to self. This is highly disappointing.

What I don’t understand is inspite of so many complaints why does NSDL dispatches important document like PAN through this pathetic service provider like Trackon?
No one picks the phone, I tweeted they did not give any update. What am I supposed to do now?
My consignment number is[protected]. And I really frustrated now.