Trackon Couriers — I not received my courier

Address:

Om sai Chawl no 1 Room no 6 Mumbradevi colony Near Transpharrma behind Trimurti Tower Opp Gold coin Diva East

Dear sir/madam,
I have not received my courier till now but when I am tracking my AWB no. It show that it is in Thane near my delivery place .
In tracking details there is one contact number on which I have call and ask that why are you not giving my courier at my place so they said that we are unable to give you that because we are out of service and they didn't call me at all since 3 days it is in Thane only .
Now what can I do? How I will get my courier as soon as possible ?
I am giving my tracking details below
AWB no . [protected]
Kindly help me .