Trackon Couriers — irresponsible staff and service

Address:492001

I was about a courier from delhi to raipur through trackon courier services. The tracking id is [protected] in the website (www.trackoncourier.com) of trackon courier, it is showing that the parcel has reached to raipur office (I. E. Trackon couriers pvt. Limited, house no. 14, near dasara maidan, choubey colony, raipur chhattisgarh) on th date 26/09/2017. I called on 27/09/2017 in this office of which i mentioned the address, the person who received the call said me that we have receive that parcel and they said that they will deliver that parcel on 27/09/2017 evening or maximium 28/09/2017 morning by 10.00 am but they did not deliver, on 28/09/2017 yet i again called 10 times on their same landline no [protected] but they were not receiving the call, then i arranged someone's mobile no ([protected]) from their another office, he received the call and talked with me very irresponsibly and said courier not received, then i told him yesterday only some one told me that courier received and they will send positively,, then he said they are new comers they dont know anything.. I dont know what kind of response is this.. They did not deliver the parcel yet. Please take a action and please help me to deliver my parcel.
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Sir/mam,

with the ref. to the above subject, we have not received our consigmentment no.[protected] dated 25/9/2017 in faour of mohanlal mathrani cons pvt ltd, baner road, baner, pune-411045 . balaji [protected]

please gives us details.

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    A,-64, Naraina Ind. Area, Phase-I, Naraina, New Delhi, Delhi, India - 110028
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