Trackon Couriers — Letter is not delivered since 4th sept 2020

Address:

Bairagarh Bhopal 462030

Dear Team,
My Dcode no is [protected]
I was suppose to receive my post before 10th of september, however I've not received till date. I called at Indore customer care and from there I received a phone no. of Bhopal center. At Bhopal center no one picked up the call till 11am, somehow I managed to get personal number of one of the employee from customer care and I was amazed he said 'I am at home and I will see whenever I'll get the time after 12P.M ' his phone no.: [protected]. He alao said we dont deliver at Bairagarh Bhopal 462030 which was a lie because soo many letters are delivered at my place.
so at the end my complain is your office people speak lie and after taking money they dont deliver and they also dont send back to the origen.
kindly take it at a serious note and escilate to the heigher level.
Regard
LC Bhojwani
[protected]