Trackon Couriers — Levying unreceipted delivery charge for courier

I were to recieve my PAN card through courier for which I recieved an SMS on 22nd June 2022. Trackon couriers were assigned for the job and the expected time of delivery was in around 2 or 3 days. However it took 10 days for the courier to arrive on 2nd July and the delivery man charged Rs. 30 Without any receipts. When asked for receipt he informed there will be no receipt for this charge and said we had to physically go to the Tambaram post hub to collect the courier for no charge to be levied.
Additionally I would like to condemn the IT department of the government for giving the courier job to such unreputed, poor service couriers companies.