Trackon Couriers — material not delivered and false information is being passed on to our suppliers

Address:

201301

Our supplier has booked one consignment from Nalagarh to Noida vide docket no:[protected] dated 03/06/2019 on COD basis. The consignment reached NOIDA on 04th June 19 by 3 PM. But till now the consignment not delivered yet. More over we have got the information from our supplier that the courier has informed them that the cheque is not ready due to which they could not delivered which is a lie. None of the courier persons visited our unit nor called. The cheque was made ready on 3rd itself as soon as we receive the details from suppliers and still with me. Trackon false information damaged my credibility with my supplier, I had to send the proof that the cheque is ready.

When I try to call their customer care service for resolution, either the line is busy nor the person informs the server is down and cannot update you the status. I am experiencing this kind of service from TRACKON second time with in a week, earlier one consignment from PUNE also got delivered very lately. It seems TRACKON is working as per their wish and to cover their inefficiencies they are blaming the customers.