Trackon Couriers — misbehaviour by trackon staff

Address:	Bangalore, Karnataka
Website:	trackoncourier.com

Have courier booked from delhi dated 6th feb 2018. And it received today 13th feb 2018. I have been regularly tracking the shipment on web. On 9th feb it has reached whitefield hub hoskote.

I waited for 3 days and then called back the number as available on web (On 12th feb). And when enquired about the courier the person turns out to be rude and started misbehaving. His comments were “your courier is with me and i will see when i have to deliver.. I will deliver as per my wish.. Do not call me.. Call the person whom you have handed over the parcel in delhi”.

13th i went online to log a complaint on web and found that it says the courier is delivered 9th feb 2018 only.

However, i have all proofs that the courier is delivered dated 13th feb only.

Have screenshots dtd 12th feb & 13th feb from trackon website. Also, i have enclosed the gate pass entry card for the person who has come to deliver product on 13th feb.

Courier shipment issue’s

Delivery delayed

Wrong update on site. Product is delivere

D on 13th feb and on web it is updated as 9th feb

Misbehaviour by the courier person (On 12th feb)

Tampered courier (Have screenshot)

Gatepass as proof of delivery date 13th feb enclosed

[protected]/[protected] these numbers are of no use if there is no one to attend the call.

Best is when i called the respective contact number available on web on 12th feb and asked for the concern person name this is what i hear "my name is shivanna you need my aadhar card, pan number tell me i will tell you who am i"

I am seriously surprised by this service from trackon. And more over feeding wrong information on web and misbehaving with the customer. I would need the complete details on this shipment to register a legal complaint.