Trackon Couriers — Misguiding while booking a parcel

Rimali Gain

from Palampur, Himachal Pradesh

Jul 14, 2021

Address:

Palampur

I have booked my parcel from Palampur for Guwahati. Mr Vivek Katoch assured that it will reach by one week. Since last three days there is no update in tracking information. We have called Mr. Katoch to look after the issue and also for resolving the issue as we have told him while booking the parcel that it should be delivered in urgent process only. He stopped receiving our calls. We called him from different number and he received the call and started giving false excuses like flood, route diversion, etc.
I request for Necessary action against Mr. Katoch for the misguide and for giving false assurance to the customer.

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Trackon Couriers customer support has been notified about the posted complaint.

Jul 14, 2021

Updated by Rimali Gain I have booked my parcel from Palampur for Guwahati through TrackOn Courier services, Palampur, Himachal Pradesh. Mr Vivek Katoch the courier Manager assured that it will reach by one week. Since last three days there is no update in tracking information. We have called Mr. Katoch to look after the issue and also for resolving the issue as we have told him while booking the parcel that it should be delivered in urgent process only. He stopped receiving our calls. We called him from different number and he received the call and started giving false excuses like flood, route diversion, etc.
I request for Necessary action against Mr. Katoch for the misguide and for giving false assurance to the customer.