Trackon Couriers — My consignment number [protected] non delivery of consignment

My consignment no [protected] sent from Noida to Patna is not delivered even after 9 days. Tracking shows that the consignment is lying in your Patna hub since 21st March. Even after my lodging complaint with your customer care and subsequent follow up there is no progress. What a poor customer service, really shameful. Hope some official of the company will attend to my complaint and will ensure immediate delivery of consignment.