Trackon Couriers — My PAN card Undelivered

My PAN card is dispatched by NSDL through this trackon courier, it shows out for delivery for past 20 days, and i not able to contact them also, I have raised compliant in their portal also And the Trackon Complaint No.C2080071 is given by them, and no update from them
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Trackon Couriers customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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