Trackon Couriers — No confirmed status

I am not getting the status of my courier-[protected], customer care told me on 3rd that they will open the packet receive fromm delhi today and then they will forward it, and today they are yelling that they have not received till today. it was booked on 29 nov from Indore and today after 7 days no confirmed status Worst service till now
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    Trackon Couriers Phone
    +91 11 4559 3500 [Delhi]
    +91 22 2851 0061 [Mumbai]
    Trackon Couriers Address
    A,-64, Naraina Ind. Area, Phase-I, Naraina, New Delhi, Delhi, India - 110028
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