Trackon Couriers — No updates on tracking since 4 days

Address:

Ranchi, jharkhand

Sir
One of my packages form Gurugram was shipped through Trackon courier .
It was shipped on 24/10/2020.
It reached delhi ho on 25/10/2020.
Then after that the tracking shows Preparing bag for Ranchi branch since 25/10/2020. Today is 29/10/2020.
It's been 4 days and there is no updates from the courier.
Please help me.
My AWB is[protected]