Trackon Couriers — non delivery of consignment by trackon courier

Address:

Chandigarh, Chamba, Himachal Pradesh, 176310

We have couriered one parcel which contains cloth fro Hamirpur (HP) to Chamba (HP) through Trackon Courier Docket number. [protected] dtd. 26.09.2019 and on 28.09.2019 the same had reached their Chandigarh Hub (as shown online) but thereafter I said consignment is not traceable to Trackon and we are following with the concerned person based at their Chandigarh Hub (Mr. Dogra Mob. # [protected]) but yet we have not received any information of our parcel inspite of continuous followup with him as well as to Customer care service number. Most of the time the said mobile number of Mr. Dogra is being switched off which is not expected from the senior most person. Even we have submitted our complain online about the misplace of parcel but no outcome on the same.
You are requested to kindly help us at the earliest.
Regards,
Kamaljit Singh