Trackon Couriers — non delivery of courier vide consignment no.[protected]

Address:

Gandra lahri, sujanpur, Pathankot, Punjab, 145023

One of my friend had courier me the book for which they had approach to trackon courier ahmedabad on 14 november 2019 to pathankot, till dat i hav not receive the courier and no proper response has been received from them, i had tried to contact several times on their customer care but the courier remain undelivered, today i received a call stating that they found the courier now you have to come by yourself to collect it. Earlier they had not mentioned about collecting the courier from their place, as i am out of town and my father in law is ill and my mother in law is very old that she can't go there and collect the courier, there is no other family member in my family in pathankot who can go on my behalf to collect, now instead of finding the solution about this they are saying that they will not gonna deliver the courier but they will revert the same to ahmedabad.
It is he responsibility of the courier services that they should tell us before about the delivery of goods instead of that they are misleading us about the services with the malafied intentions of making money without providing any services n grabbing our money.