Trackon Couriers — not deliver parcel on time. saying pick up yourself from office

Im just fade up of tracon service of gwalior.. They alws delay my parcel.. When im track n find that parcl alrdy reched 5 days before bt they didnt delver... They alws given excuse.
Today my parcel arrived at gwalior bt wont delver i need tht for rakhi spl bt they say ll delevr it on monday.

I said. It ll no worth for me that after rakhi. Thn u pick up ur self.

Thy can delver it tom also bt they wont

Worst experiance i had ever.

Plz take action
If i buy somthing n shiped it it ll delver on time.. And im paying for that thn why i pick up that.?