Trackon Couriers — not delivered on time & not given proper response by trackon person

Address:

SYMPHONY LIMITED, Symphony House, FP12-TP50, Bodakdev,, Off SG Highway, Ahmedabad – 380054, Ahmedabad, Gujarat, 380054

We have book one consignment from Ahmedabad to Surajpur Greater Noida on 05/04/2019 through Trackon courier "Prime Track Service" so that we can get material on time wide Docket No.[protected], but it is delivered on 15/04/2019 after 10 days (Screenshot attached). This is the Trackon Prime Service.

And Trackon team member not picking up phone intentionally, Mr. Pravin Saini ([protected]) has not given response, I have called 100 times (Screenshot attached).

With this way Trackon courier working, my production suffers due to this for 8 days, Can I Expect Trackon will bear the loss?

Sender Detail :- Vinod Chandra & Sons
Ahmedabad

Receiver Detail :- Paradise Plastics Ent. Ltd.
Greater Noida

Hope Proper response I will get from Company like Trackon?