Trackon Couriers — not delivering the package

I should get a package of a product ordered from a seller from rajasthan... The product reached vijayawada within 3 days but it had been 3 days still i could not get my package delivered. The tracking is not being updated. The package reached my town but the courier people are careless and not responding to my calls and the sender enquired about the deliver but he got the same response which is careless and they are asking us to pick up at their office. This is very bad on their part and if they don't want to deliver that personally they should stop this business.
My consignment no. [protected]