Trackon Couriers — not got my consignment with reason 'no such person

Hi,
I (Prasenjit GARGVANSHI) am really disappointed with the kind of service Trackon has provided me.
A courier was consigned with tracking ID [protected] from pathankot to Lucknow on 1st Aug itself. It contained certain very critical document barring which I have suffered loss of Rs 24000.
My point is :
1. Why has it been returned with reason 'No such person found' when I live in this for last 25 hrs

2. And if I wasn't available, what stopped the co. Calling me to double confirm.

3. A packet which is received at local Trackon office on 3rd August is returned on 4th. I call upon the local guy upon looking the comments, he says we sent it back how wait till it reaches the sender again. Aweful.

4. I try to call on Delhi ofc on no. [protected] but it gets disconnected no sooner you press 1. I tried 8 times..

Plz have some empathy for customer..

Plz resolve and get my courier back fast if possible.. Although I have little hopes from the kind of service I have received till now.