Trackon Couriers — not receive pan card

Address:

Patiala, 147001

My pan card has been dispatched on 06-sep-2019 by trackon couriers pvt. Ltd courier vide airway bill no.[protected], on my address.
The pan card was expected to be delivered by 16-sep-2019.
But till now card not received. I called to many distributors of trackon in patiala. But no one give me any status of my pan card. Kindly do needful.
Thank you.