Trackon Couriers — not received my courier since more than a week so far

Address:

Bangalore, Karnataka, 560099

Its been more than a week my couier is shipped and dispatched to bommansandra(Bangalore) Courier office, still i didn't received my couier and nobody response, even customer service is utter waste. i'm tring to contact them from many days its just waste my time and energy.
Even i tried to go there and pick the courier personally and there is no such office in given address.
Consignment number is: [protected]

Kindly help and resolve