Trackon Couriers — Package not delivered even after 13 days!

Address:

Delhi and Panipat

I have booked a package vide AWB# [protected] on 17th July from Panipat to Mirzapur, and even after 13 days it hasn’t yet been delivered,
and the tracking status just shows "Shipment Booked" & location is Panipat!!

I have visited their local office, a person named Ajay said he will revert back within a couple of hours, but after that he has stopped receiving my calls and unprofessionally disconnects the line.

I have been trying both the customer care numbers[protected] and [protected], but these phone numbers never connects..

My package contained original reference samples and it is very very important for my business purpose!! Can anyone from Trackon give me a reply at [protected]@wonderweaves.com (I have also emailed twice) as currently where is my package & when it will be delivered?

Thank you for your prompt attention & cooperation.