Trackon Couriers — packet lost

Address:

110009

[protected]
This was supposed to go at

Mobile casino
Shop no 1 near pakodewala telipura sitabuldi nagpur...
M — [protected]

But has reached agartala.. The branch says that it's at the right address... Even if i'm at fault then i'm just asking for the signature and no. Who received it.
I'm a regular customer and ship 5 packets daily on an avg. I won't be able to do my business with this kind of services. It was booked on 16 oct and today 5th nov.. I have been coordinating with my branch owner but he cudnt do anything.... It's a request atleast provide me with details where is it so that i can send for reship at right address... The branch of agartala is so ignorant and does not feel like helping doesn't not pick calls... Is this the way a courier service should work! I need a help urgently.. It consists of 6 phonecovers and il be at a high loss if the packet gets mis placed pls help me 😭