Trackon Couriers — PAN Card dispatched by NSDL not delivered

Sushmita Ghosh Jamshedpur

Dec 20, 2021

Address:

RADHA NIWAS, SANJAY PATH, DIMNA ROAD, MANGO

I had received an SMS from NSDL regarding the tracking no. for my PAN card which was dispatched by NSDL via Trackon Courier Services. Following is my tracking ID: (AWB No. :[protected]. I had received this details on 22nd of November, 2021.

After that, I kept a tab on the progress of the expected delivery. On 25th, it showed that the delivery manifest was prepared for Mango (Expected delivery destination) but till now it has not reached me. Howsoever it is showing in the tracking details that the delivery has been made on 3rd December 2021 with signature. Also that this information was updated only a few days ago.

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Comments

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 24, 2021

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Sushmita Ghosh Jamshedpur's [Complaint's author] reply, Dec 28, 2021

Thank you for your reply.
The issue has now been resolved as I had also emailed NSDL in this email ID- [email protected] about the same issue.
I am grateful for their response & support in this matter.

But I would still suggest that Trackon Services is not good & the government documents should not be sent through them. I wouldn't have faced this problem if the courier services were not so irresponsible in the first place.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Dec 28, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.