Trackon Couriers — PAN Card not delivered by courier guy

Address:

Kamal Soni, Ward Number 40, Lal Singh Colony, Radhakishanpura, Sikar. Pincode: 332001

AWB number:[protected],

I am applied PAN card Online for my mother. its arrived on destination location i.e. Sikar ( Rajasthan ) on 11th June, 2021. Courier call me on 28 June.. He say very very Roughly i.e. " COME ON MY SHOP AND PICK YOUR PAN CARD, IF YOU DON'T COME THEN WE WILL RETURN, GOVERNMENT NOT PAY COURIER SERVICE CHARGE" THAT REASON THEY CAN'T DELIVERED ON CUSTOMER ADDRESS.

Really its very very Rough talk by courier person. Due to critical reason i can't go to courier guy shop... finally COURER PERSON MARK " ADDRESS NOT FOUND" AND THEY RETURN MY MOTHER PAN CARD TO MUMBAI.

I AM GOING TO ATTACHED THE SNAPSHOT FOR THE REFERENCE.