[Resolved] Trackon Couriers — Pan card not delivered eventhough dispatched

Bhavana Boddapati

Jul 14, 2022

Address:

Panjagutta

AWB no:[protected]
Trackon status on my AWB no says that my pan card has been dispatched on 8/6/2022. Its been a month and I still havent received the pan card yet.
I called the office multiple times, no one is answering the calls. The customer care service is not responding. There wasnt any information regarding the status also. I haven been waiting for the pan card since a month. Please resolve this issue as soon as possible since it is a matter of high urgency.

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Aug 5, 2022

Complaint marked as Resolved

NSDL has contacted me asking for the PAN number. After few days, trackon has contacted me to collect the pan card at their office but I refused to collect it since it is too far from my house and i personally think it is the responsibility of the delivery agency to do the same. After 20days from the complaint, they have delivered it. But I personally was'nt satisfied with the delivery service. PAN card is a matter of urgency and importance, they shouldnt be taking this much time for the delivery. If there was any issues, they should be reciprocating it to the customer and has to take the accountability for it (basic work ethics).

Trackon Couriers customer support has been notified about the posted complaint.