[Resolved]  Trackon Couriers — Pan card not delivered to the address

My pan card dispatch on 15 feb and reached at my nearest city about 8 kilometres, i got call from e-mitra shop to collect my my pan card from them because they not delivering on my address which is mentioned on pan card. So i call trackon courier office for file a complaint even they also say you can collect from them or tell them to return and you will get by post.

So why pan not come by post at first, if government choose some private company to do their job why they not do it properly.