Trackon Couriers — product not received and trackon claimed as lost.

Address:

157-K, PLOT NO:3,, KRISHNANAGAR 1OTH CROSS, Krishnagiri, Tamil Nadu, 635109

I have purchased jbl control 1 speakers from cinesound delhi and i have paid all the money through net banking to cinesound and cinesound has shipped the speakers through trackon courier and the trackon consignment no is:[protected] and parcel shipped from new delhi on 28th jan 2020. But until now (02nd march 2020) i didn't received the speaker in hosur location. Trackon is not responding well when i call them. They keep asking time and keep said they want to search manually. I called seller (Cinesound delhi), they said he already shipped and he have the trackon tracking receipt and it is purely trackon issue and cinesound don't take any responsibility. Now i'm the loser. I paid money but i didn't received the good's. I need my speaker else my full money. Every day i spend atleast 30 minutes to call hosur trackon office, bangalore trackon office and new delhi trackon head office. But no one providing the clear answer. Finally i heard from hosur trackon office, the parcel (Jbl speaker) was lost and trackon also declare as lost. If trackon lost my goods, trackon should pay the cost of my speaker else buy new speaker (Same brand). Worst service from trackon. I need my money back.