Trackon Couriers — Product returned without notice and no actions against complain

Address:

kotdwara

I send the Business Courier (Consign. No.[protected], by Trackon Courier office at Kotdwara (246149) on 19th July, 2022 for Baliya (UP). Courier was on hold at Varanasi office of Trackon, Since 22nd July to 25th July. a Complain was raised against delay on their registerd website ( Complain no. T2306326), against which we received call from their customer care and they told us that delay was due to improper address so we submitted the address on call and trackon asure us that courier will be deliverd by time, but instead of delivering on address they returned the courier claiming improper packaging/ damaged parcel.
Moreover their customer care service is very poor, i have been trying to call since two days but i m not getting my call connected on any of the phone nos.
i have sufferd the opportunity loss, due to dely.