Trackon Couriers — service given by the company

Address:

Trackon Courier, Krishna Colony Bhiwani, Bhiwani, Haryana, 127021

My urgent courier parcel reached to the courier delivery office but they refuse to deliver the parcel to destination. They said that collect the parcel from the office, given excuse that we have no delivery staff to delivery the parcel before 3 days.

Is it customer duty to collect the parcel from courier office, from customer company take the delivery charges also.

Very bad service