Trackon Couriers — shipment ([protected]) not delivered to receiver

Shipment containing rakhis were send from chandigarh to bangalore on 18th August, 2018. Tracking details for same shows it as delivered on 21st August, 2018.

But the receiver didn't get the shipment. We tried calling bangalore delivery office multiple times but no one ever picked up the call. We also kept on calling customer care contact number ([protected]) since 24th august as rakhi was on 26th august. They just kept on saying that they will tell within a day but we never got a call back.

After 1 wk, we again called back and the person told that the image of proof of delivery has been uploaded on site. on checking it, we noticed that the signature of receiver was not ours and we informed the customer care person the same. He told that he will get back to us but we never got the call back.

Kindly look into the matter and provide details of the courier person who attempted the delivery that day.

Snapshot of delivery sheet is available at this link:
http://trackoncourier.com/showimage.aspx?consno=[protected]

Please feel free to call at:
Rajat ([protected])
Thanks