Trackon Couriers — staff misbehaved with customer

Address:

Jaipur, Rajasthan, 302019

Dear sir / mam,
This is to bring to your kind notice that i had booked a small packet through your courier no [protected] dt 28.09.18 from your new sanganer office (Inchargemr mukesh soni mob no [protected]) in name of ms bhavana solanki bhopal. The following packet was handed over by your courier staff today after continuous follow up from your jaipur office & me. The worst part was the staff of bhopal office refused to deliver the same at address provided on the packet & asked her to collect from your m p nagar office she reached there then they asked her to collect from other office she was moved here & there & finally handed over the packet after long waiting. Thats was not all your lady staff misbehaved with her badly. (Mob no[protected]).
I have been continuously using trackon services in my daily business from many years but i very much hurt today with this unexpected incidence.
I request you to kindly look in this matter & take necessary action against the staff. Looking forward for positive reply from your end.
Regards
Parag bhargava
Mob [protected]