Trackon Couriers — unreasonable delivery delay

Can you please tell me what should i do if you are not delivering a product even if it has reached bhopal 10 days ago? It was supposed to be someone's b'day gift and you people don't care about keeping a customer care helpline! I can't even contact someone not you people believe in informing customers that you aren't able to deliver. If you people can bring a product from delhi to bhopal then what's the problem in delivering within same city, even if it's bit far. You guys expect the delivery location to be next door. Many courier services have delivered a lot of times before at my pincode except you.
At least get the basic marketing concept of customer care. Highly disappointed!!!