Trackon Couriers — Worst product delivery service

I have a parcel to receive from delhi.the parcel despatched on 4th may it is already 7 days i have not received the same i live in new barrackpur and the parcel reached barasat office on 9th may.Barasat is 20 minute from my home by bike.When i asked the courier agent regarding the delivery they said to collect the same from their barasat office.is this courier service? This kind of harassment i never faced with courier service. This type of service should be penalized