Trackon Couriers — Wrong mode of delivery

Address:

Aurangabad Maharastra

My name is mohit and I have dispatched some packaging material which was around 22kg. It was so urgent so I ask to deliver the material fast by air from a company AMIGO SOLUTION they sent it by Trackon. They charged me rs. 125. I was dispatched my material on[protected] from Delhi and it was delivered on[protected] in Aurangabad. Now my customer in Aurangabad asking to trackon, why his material came so late, So they were telling The material is coming by surface. Trackon is not going to hand over material without paying air charges although material received too late and came by surface. I have consigment copy as proof clearly mentioned mode of delivery by air and coming by surface.
Facing so much problem please hand over the material and charged surface rate. Thats all what I want as your loyal customer didnt expect a service like that from trackon.