| Address: vipul khand gomti nagar, Lucknow, Uttar Pradesh, 226010 |
Dear trai,
I am a videocon d2h user with customer id[protected]. Since from last 4-5 years, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.
Fresh incident is regarding my recharge of rs. 3999 on dated 8-dec-2018, for which i should get services for 365 days but they have disconnected my services on 13-oct-2019 without any reason. Again i have complained to their customer care no-[protected], complaint no[protected], but to which they are not replying. And closed on dated 15-oct-2019, again i raised new complaint no[protected], on 16-oct-2019 but still i am not getting any resolution from videocon d2h
As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.
Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.
I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.
Regards
Vineet kumar
Cell no-[protected]
D2h id[protected]
Aug 6, 2021
Complaint marked as Resolved TRAI customer support has been notified about the posted complaint.
Cc: 'appellate.[protected]@vodafoneidea.com' ; 'vodafonecare.[protected]@vodafoneidea.com''
Cc: '[email protected]' <[email protected]>; '[email protected]'' <[email protected]'>
Subject: RE: COMPLAINT - Corruption in Vodafone / Mob No. XXXX1678 / reference number is 1256900663.
To
Mahanagar Doorsanchar Bhawan
Jawaharlal Nehru Marg
New Delhi: 110 002
Dear TRAI,
Reg : Complaint regarding corrupt and harassing practices in Vodafone. My wrong date of birth has been entered wrong by Vodafone in its system.
1) This is a complaint against Vodafone for investigation into its corrupt practices. Vodafone is issuing sim cards purposely recording in its system incorrect date of birth, of its customers, with some hidden bad motive and intentions.
2) My date of birth has been wrongly entered in Vodafone system. Moreover, Vodafone has failed to produce me any document or evidence for its basis.
Please order Vodafone to produce a documentary evidence, in this regard, to justify its intentions and purpose for the date entered in its system. And if Vodafone fails to produce an appropriate evidence for recording the date of birth, of its customers, in its system, please take strict action and penalties against Vodafone, for this corrupt practice.
3) As was required by Vodafone, I have made several visits to the Vodafone stores. Last time I visited Vodafone store, located at Shop No 42, Gaur Green City, Gaur Gravity Mall, Vaibhav Khand, Indirapuram, Ghaziabad, Phone: 098110 98110, on 18/10/19 for the correction of my date of birth. The manager of the store Mr. Amit Sharma filled up the form and gave me the acknowledgement slip and assured that it will be done. I have attached to this email the copy of this form and the ack slip given to me by the store manager.
The store manager also pasted my photo on the form, physically verified my driving license. And took the copy of my driving license and got attested from me the license copies.
4) The various documents that were given to the Vodafone store by me are listed below and attached to above email:
a) Old / expired driving license copy
b) Renewed driving license copy
c) Application form with my photo and signature
d) Acknowledgement receipt for receiving the application form by the Vodafone store manager
Please investigate urgently into this corruption practice prevailing in Vodafone.
Looking forward to your reply.
CA RKumar