Sun NXT Complaints & Reviews

Hello Sun NXT Team

I have received 3 SMS on Nov 29th 2025 Saturday, about my charges INR 899/- will be debited if the a active subscription is not cancelled, I have cancelled immediately moment I received the SMS, 2 SMS received at 1336hrs. IST and 3rd SMS I received at 1337hrs. IST., through my Apple Account — Subscription option. But today Nov 30th 2025 Sunday, they have charged me INR 899/- and I received SMS @ 1756hrs....

Hi Sir/Mam,

This is Ilavarasan. My Sundirect CDSN No : [protected].

I have been using Sun Direct for the Past Two Years. Every Time when I Recharge Sun Direct the SunNxt will be given as Free as per your Norms if we recharge for more than 6 months.

But for the Past Two Recharges I have done for the 6 months Recharge I can't able to use the SunNxt app and it is logged in and if we click on any...

I have paid premium subscription charges 799 for year plan on September 28, 2023, at 5:29:55 PM IST, with a GPA of[protected]. But, application shows no active subscription plan, I have complained the same. they provided an issue Id: Og 95342. But, till now i have not received any resolution regarding the same. the registered mail id is [protected]@gmail.com and registered phone number is [protected]....

Unable to watch anything from SunNxt app. It continuously buffers on my Samsung TV. My internet is very good and working very fine with other Otto channels. On my IPad it never turns up....

"sunnxt user not allowed in this location"

getting this error when i login into phone or laptop using the email. I did not register at the time of purchase....

I have SUN NXT Premium Subscription and I'm using in only 2 devices 1.Mobile (working fine) 2. TV (while I open the app it shows user authentication failed )...

Need to change E-Mail address in my profile as amarnath.[protected]@hotmail.com not accessable...

Sir, please cancel my Sunnxt Subscription because my money is debited without my permission please cancel my Sunnxt Subscription my registered number is [protected]...

I subscribed to sun nxt 1 month package Rs.99 and still iam not able to watch movie with that subscribed account and cash is gone.The payment is showing failiure and cash has not yet refund....

Hi please contact me for more details.. actually i could not log into application as it is already being used by some one which i dont know. pls help to resolve the issue....

Unable to view movies despite paying annual subscriptionuia...

We are the subscribers of sunnext, today again we recharge our subscription, our Android phone and TV are updated and when we are giving the subscription details the tv and mobile show as follows...

Dear Sunnxt team,

I have taken a subscription for 1year by making the payment in oct 2020. But now when I am opening my app it asks me to subscribe again

My name Rudhresh...

Cdsn-[protected]...

Download the app long back and I never used and I have uninstalled the app, but still they are charging 50rs every month and I don't have options to cancel the auto debit option, worst customer experience, pls cancel my subscription and the more worst part after deducting 50rs also I'm unable watch the programs.
There are better way to make money....

I am using both amazon prime and sun next. But frustrated while viewing sun next movies for the following reasons:

1. Frequently buffering (My wifi speed is good, as amazon prime doesn't have such problems);
2. Sun next should be advertisements free. While we are paying why should we see the ads (Amazon prime doesn't have ads.); this is typical unethical attitude of the sun group in swindling money;
3. Moreover,...

My account has not been activated even though I have paid the subscription fees,
Also pl find below confirmation msg fyi,

Amt Sent Rs.799.00
From HDFC Bank A/C *6069
To Google Play
On 31-03
Ref[protected]
Not You? Call [protected]/SMS BLOCK UPI to [protected]

The serial last week showed a girl being raped after her drinks were spiked. In order to get more TRP the serial production team decided to portray as though one of the male leads may have perpetrated it.
Literally a chat war is being waged on Youtube with some viewers wanting the suspected male lead to marry the girl due to the act of possibly raping her while her drinks were spiked.
Another team supports other male lead who tried to rescue the female lead (subject of rape) but is accused for harassing the girl.

Without any sense and social responsibility they are making a story around a theme like non consensual sex to promote marriage between one male lead and the female lead of the serial

They are citing Marathi serial "Navi Janmen Mi" as example - but there the story is more natural where the male lead helps and supports a girl who was raped by person unknown after her drink was spiked.

So the tail version of the serial is depicting a sensitive issue around violence done to a girl for moving a story in a certain way. It portraying this topic in such a way that it is devoid of any proper social message to young viewers who watch the serial. They also are creating a chat storm in order to attract viewership and retain #1 TRP that the serial had so far until this incident happened in the serial.

The production house and TV channel must be held accountable for the kind of content they want to depict in serials.

I hope my request will be looked into

Regards
Pavitra

Some supporting links :
https://www.youtube.com/watch?v=uPcRplsAOQg&lc=UgyLKXoPdQqp-b0wXmV4AaABAg.A07bKx...⇄

https://www.youtube.com/watch?v=x-jWXUqQnaY

https://www.youtube.com/watch?v=6mOAoGa2ObY&t=11s

https://www.youtube.com/watch?v=BzEAw4pccMk

Not able to to view content even though the money is detected.

Hi Sir/Mam,

This is Ilavarasan. My Sundirect CDSN No : [protected].

I have been using Sun Direct for the Past Two Years. Every Time when I Recharge Sun Direct the SunNxt will be given as Free as per your Norms if we recharge for more than 6 months.

But for the Past Two Recharges I have done for the 6 months Recharge I can't able to use the SunNxt app and it is logged in and if we click on any of the videos then it is viewed as Please Subscribe the Sun Direct.

I Have escalated this Issue many times to Customer Care and every time I escalate this issue the Customer care tries to divert the Issues or tries to cut the call and they don't even try to listen to the issue or try to sort it out. They said they will send me the mail regarding the above issue within 24 hours but for the past 7 days I didn't receive any mail.

Please try to sort out the above issues as soon as possible or else I won't use Sun Direct from then and I don't even suggest anyone for the same as this is the worst customer care I have ever faced.

Thanks & Regards,
Ilavarasan G