[Resolved]  Country Club Vacations — Wrong commitments/ promises and dissatisfied with the services

Address:

Karnataka

I purchased the membership of Country vacation for Rs 79000 almost 1 month ago and wanted to book a trip to Malaysia.

1) But the customer service was so bad that i had to call them around 5-6 times is a day.
Executive Mr Banu Prakash had promised to book the tickets and confirm the package cost. Every time we call him he had a reason stating concerned team is not working will get back within 24 hours and he never turned up. Repeated follow ups were made, but no response from him. At last executive states that he quit the company.

2) We again received a call from Miss Jency stating we have won a holiday package and was pestering us to collect the gifts.
We were already a member of country vacation, but still receive call to sell the package.

I am totally disappointed with poor service and want to cancel my membership.