[Resolved] Zest Mahindra Holidays& Resorts India Ltd. — Refusal to pay back membership fees on cancellation | |||||
We had taken the membership from Zest Breaks- Mahindra Holidays in Dec 2010 for the amount 120741. This was for a period of 10 years. They promised us a holiday of 6 days every year till 2021. At the time we took the membership they had 6 resorts and they promised to add 2-3 resorts every year. We are in the third year and they now have only 5 resorts.We have used 3 of their resorts out of which only 1 was good. We cannot spend the rest of our 48 nights of holidays in the same 5 resorts which they have. We are trying to cancel the membership and They want to return only around 8000 from our original amount although we have only used 12 nights of holidays in the last 3 years.They have sent us the foillowing mail: Dear Mr.Menon, Greetings from Zest! Further to our discussion, we would like to retain you as a Zest Mahindra member and therefore request you to give us an opportunity to give your family and you happy and memorable holidays in the forthcoming years. However, if you do decide to terminate your association with us, please note that the following charges will be applicable. You have purchased a 10years – Buzz membership during Dec -2010. Total cost of Membership – Rs 1,05,100/- Amount paid - Rs. 1,20,741/- Deductions : 6 (a) Admission Fee 60% of the product price : Rs 63,060/- 6 (b) Regular holidays (11.67 Nights*2000) : Rs 23,340/- 6 (c) Down payment discount : Rs 7,500/- 6 (d) Non Refundable Service Tax : Rs 11,275/- 6 (e) Bonus Holiday Cost : 2000*3nights : Rs 6,000/- 6 (f) Food Voucher Cost : Rs 1,500/- Total Deductions : Rs 1,12,675 /– Amount Refund (Amount paid - Total Deductions) 1,20,741 – 1,12,675 =Rs 8066/- In view of the large amount you stand to lose, we would once again urge you to reconsider your decision to continue the membership. Thanks & Regards, Sasi kumar G Zest - Retention Mahindra Holidays & Resorts India Ltd. Please help us to get our money back. Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 7 Comments | |||||
Comments
hi,
Have posted the details on your facebook link. I hope that you will resolve this issue and that we will get our money back without having to go to consumer court.
Have posted the details on your facebook link. I hope that you will resolve this issue and that we will get our money back without having to go to consumer court.
Dear Sir,
Thank you for sharing your contact details and our team will get in touch with you at the earliest.
Warm Regards,
Club Mahindra Team
Thank you for sharing your contact details and our team will get in touch with you at the earliest.
Warm Regards,
Club Mahindra Team
Hi,
Since we haven't heard from anyone from your side, we will be going ahead with filing the complaint with the consumer court on Monday- 2nd september 2013
Since we haven't heard from anyone from your side, we will be going ahead with filing the complaint with the consumer court on Monday- 2nd september 2013
Hi,
There has been no resolution and I have decided to take this issue up with the consumer court. You will shortly be receiving a notice from our side.
You have taken 113000 approximately from us and want to return only 8000 after we have used only 8.67 nights out of the 60 nights.
Your calculation shows 11.67 nights, but we lost out on the initial 3 nights as you had not informed us that we need to use them before June.
We want back all our money and are willing to deduct only for the used nights- 2000X 8.67= 17340 only.
The rest of the money that is approx 95000 is ours which we will ask for as well as cost incurred in filing the complaint, mental stress caused, inability to go on holiday as our money is stuck with you and also interest.
The following are the calculations;
Total cost of Membership – Rs 1, 05, 100/-
Amount paid - Rs. 1, 20, 741/-
Deductions :
6 (a) Admission Fee 60% of the product price : Rs 63, 060/- -We will not be allowing this deduction as you have not kept your side of the bargain by adding new resorts every year. If we had known that you will have only 5 resorts we would have never taken the membership. No one will want to spend 60 nights in 5 resorts.
6 (b) Regular holidays (11.67 Nights*2000) : Rs 23, 340/-- We have used only 8.67 nights so this is 17340 only.
6 (c) Down payment discount : Rs 7, 500/- This can be deducted
6 (d) Non Refundable Service Tax : Rs 11, 275/- If you deduct this then the per night cost should be calculated after this is deducted. You have currently put per night cost as 2000 which is inclusive of service tax. So you are deducting this twice. We will not allow this.
6 (e) Bonus Holiday Cost : 2000*3nights : Rs 6, 000/- We used this as it was a free offer from your side. If it was not there then we would not have used this.
6 (f) Food Voucher Cost : Rs 1, 500/- This can be deducted.
Total Deductions : Rs 1, 12, 675 /– 26340
Amount Refund (Amount paid - Total Deductions) 1, 20, 741 – 1, 12, 675 =Rs 8066/[protected]= Rs. 94401/-
If you do not refund this amount, then we will be asking for interest on this from April 2013 as this was the time we first asked for cancellation. Apart from this you will have to pay us the court fees and lawyer charges as well as extra for the mental stress and loss of holiday time, calls made to your customer care center.
Regards,
Pradeep B Menon
There has been no resolution and I have decided to take this issue up with the consumer court. You will shortly be receiving a notice from our side.
You have taken 113000 approximately from us and want to return only 8000 after we have used only 8.67 nights out of the 60 nights.
Your calculation shows 11.67 nights, but we lost out on the initial 3 nights as you had not informed us that we need to use them before June.
We want back all our money and are willing to deduct only for the used nights- 2000X 8.67= 17340 only.
The rest of the money that is approx 95000 is ours which we will ask for as well as cost incurred in filing the complaint, mental stress caused, inability to go on holiday as our money is stuck with you and also interest.
The following are the calculations;
Total cost of Membership – Rs 1, 05, 100/-
Amount paid - Rs. 1, 20, 741/-
Deductions :
6 (a) Admission Fee 60% of the product price : Rs 63, 060/- -We will not be allowing this deduction as you have not kept your side of the bargain by adding new resorts every year. If we had known that you will have only 5 resorts we would have never taken the membership. No one will want to spend 60 nights in 5 resorts.
6 (b) Regular holidays (11.67 Nights*2000) : Rs 23, 340/-- We have used only 8.67 nights so this is 17340 only.
6 (c) Down payment discount : Rs 7, 500/- This can be deducted
6 (d) Non Refundable Service Tax : Rs 11, 275/- If you deduct this then the per night cost should be calculated after this is deducted. You have currently put per night cost as 2000 which is inclusive of service tax. So you are deducting this twice. We will not allow this.
6 (e) Bonus Holiday Cost : 2000*3nights : Rs 6, 000/- We used this as it was a free offer from your side. If it was not there then we would not have used this.
6 (f) Food Voucher Cost : Rs 1, 500/- This can be deducted.
Total Deductions : Rs 1, 12, 675 /– 26340
Amount Refund (Amount paid - Total Deductions) 1, 20, 741 – 1, 12, 675 =Rs 8066/[protected]= Rs. 94401/-
If you do not refund this amount, then we will be asking for interest on this from April 2013 as this was the time we first asked for cancellation. Apart from this you will have to pay us the court fees and lawyer charges as well as extra for the mental stress and loss of holiday time, calls made to your customer care center.
Regards,
Pradeep B Menon
There is still no resolution from your side...you only collect contact details, but dont do anything to help your customers!!!
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17/18, Mahindra Towers, 2nd floor, Patullos Road, 2nd floor, Chennai, Tamil Nadu, India - 600002
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Apologies for the inconvenience caused and having read your post, we’d like to discuss the matters you've highlighted. Request you to please share your contact details at http://is.gd/CMListening for our team to get in touch with you.
Warm Regards,
Club Mahindra Team