Travelook — Refund Pending for Over 1 Month

I had booked a ticket from Delhi to Goa and on the same day Travelook cancelled my ticket and promised a refund in 7 days, I have followed up every week and they keep giving different excuses stating that the merchant bounced the refund which makes no sense. The customer service reps have no idea what is going on and just horrible customer service. Why does it take a split second to deduct the money from the customer but the refunds are not instant?? This is such a bad experience and one of the worst companies to deal with.