Travelyaari.com — Bus cancelled on last minute, and showing journey is completed

Address:

Pune

I've booked ticket on travelyaari at oct 9 2021, morning from Nilanga to Pune, at evening I called bus operator to get the status. He told me that, bus cancelled due to bus is not booked fully.

Immediately I called travelyaari (my luck) phone ia picked and I mentioned my problem. He clearly told he is not responsible and hi marked status as journey completed.

My 70 year old father and mother managed travel at double cost. Who is responsible for this?

I've attached screenshot you can see the journey is showing completed.

This is very pathetic service provided by travelyaari