Travelyaari.com — bus service from chandigarh to delhi

Address:

New Delhi, Delhi, 110059

Dear sir,

Travelling through your service was worst experience in my life.

I tell you what happen with me and my brother during returning trip.
We had booked 2 ticket form chandigarh to delhi through travelyaari.com

Travel agency name - chamunda tour
Ticket no[protected]
Pnr-[protected]-1468500,
Departure time -11th nov 2017-11.59 pm
Pick up location hp petrol pump near sector-43 opp isbt
Seat no-15, 16
Name:-1- vidya bhushan
2- vinod kumar
Amount-2333/-

We reached predefined location at 11.30 to but no information about bus and contact person, i called [protected] to enquirers about our bus, they give a number of mr. Atul [protected].

Then i called mr. Atul about enquires about bus, he give me bus name “sliver moon, bus no - hp-01-3617” and contact person phone no-[protected]. Again i called him he also confirm about the same and said bus will be late about 1 hr.
Bus came at around 1 am, when we try to on board but driver refuse, he said we don’t have any information about you, then we called mr. Atul (Chamunda tour), then atul told us to contact travelyaari we dont have information, we try to call your customer care but no one pick our call.

At the end we call 100 (Police) for help around 2: a. M police came to help us, during 1.30 hr call to customer care not pick call for help us, mr atul don’t pick our calls, we are in the middle of nowhere.

I want to know who you give seat number without knowing about bus?
If we booked ticket from chamunda tour they transfer to other agent what we are?

You don’t care about passenger

We are so scared and panic at last we get last seat on same bus.
I need your reply.

Regards
Vidya bhushan
[protected]