Travelyaari.com — bus ticket refund not received

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

Respected sir
I booked a ticket of punbus on 5th august, sunday at 5:40, my ticket was not confirmed, i called one of your customer care guy, he said that you’ll be refunded within 24 hours, but i still didn’t received any refund of my ticket, please look at this matter
Attached below is the screenshot of successful payment
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