Travelyaari.com — cancellation & refund

I have booked two tickets for nellore from bangalore and return rickets. Onward journey ticket is booked with boi star reward points of rs.2250 and balance i paid through my credit card and return journey tickets with my credit card. I could not cancel online, but with help the customer care centre i could cancell the tickets.
My first query is that i was informed that the boi reward points will be forfeited by the travell agent and will not be return to boi and or to me. My question is how you can forfeit the entire amounts of boi rewards, which are to be refund to boi or otherwise you should keep with you for our future utilization.

My another question is how you can apply cancellation charges of 25% even after cancelling the tickets before two days. No other travel services are charge such abnormal rates. Hence i request you to look into the matter and settle the amounts at the earliest.