[Resolved] Travelyaari.com — Customer Care number not worked and not paying back my charges for tickets

Amit Parate

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 440025
Website:	Travelyaari.com

I booked ticket jabalpur to nagpur 5th Feb 10.30pm.Due to some reason I didn't travelled and tried cancelling ticket online from 1am to 6am (6th feb)but not cancelled said to call customer care.
Also I tried customer care but customer care number not working from 11pm to 7 am.
File a complaint in the court and close website.
Amit Parate
[protected]

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Mar 11, 2017

Complaint marked as Resolved

Travelyaari.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Travelyaari.com Customer Care's response Hi Amit,

Greetings from Travelyaari!

We highly regret the inconvenience caused to you,

As per mail conversation with concerned department, Our concerned technical department investigated this issue & confirmed that you were trying to cancel the ticket within 8 hours of departure hence ticket was non-cancel-able according to the cancellation policy. Please find the cancellation logs tried on different times...

[protected]:24
[protected]:24
[protected]:50
[protected]:49
[protected]:00
[protected]:01
[protected]:07
[protected]:08
[protected]:08

Also, we would like to inform you that there were no call logs or missed calls found from registered mobile number.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!