| Address: | 560034 | | Website: | www.travelyaari.com |
The incident that happened with me is as follows..I booked a bus through this website on the 12 Nov 2015, Jaipur to Delhi, Vikas Travels-TATA2X1(47) NAC-Seater Sleeper.I clicked on the available seats and finalised the booking with a payment of Rs 320. I went to my boarding point (Narain Singh Circle) at 1:00 P.M and waited for the bus which was to arrive at 1:25 P.M as per the timings given on the ticket. The Bus arrived at 2:00 P.M and I had to wait for an hour on the bus stop to board the bus. Later, I was astonished to find out that the bus that was provided was not the bus I booked, It was a 2X2 instead of a 2X1 and the entire bus was already occupied by the people who were personally boarded but the conductor. I DID NOT FIND MY SEAT IN THE BUS. I spoke to the conductor about this and he told me to go back and sit anywhere else and when i tried to explain that Ive booked a ticket online he got into an argument with me unnecessarily and told me Yeh koi patthar ki lakeer thodi hai ki apne seat book karli aur aapko mil gayi (It is not permanent that you can get a seat where you have got it booked). When I asked him about the bus I booked he said flatly the bus got broken and I can only travel in this bus or get out. It was a major setback if someone speaks to you like this when you have paid for the bus already and you expect that at least you can get the seat which you have booked. Later he forced me to climb up and sit in the sleeper along with 4 other people which I denied as i had paid for one seat for myself. Listening to this he told me jyada paddhe-likhhe log **chutiya** ho jate hai (the more you get literate more you behave and become a fool). I still did not get into any ugly discussions with this guy as we people are civilised and we do not get into fights with these people, and probably that might be the reason I booked a ticket through this website as I expected a good service. But, on the contrary I paid a huge price for this and still got pathetic treatment and harassment from the cheap bus operators. I spoke to one of the website's advisors on the call but instead of helping me out, he told me to share a feedback on the website. I told him I will. I will share the feedback on more than one domains actually, It will be the website, consumer complaints forum. legal advisory etc. . Well, my journey got worse as your conductor stopped the bus and deboarded all passengers at Dhaulakuan which is not my deboarding point on the ticket. My deboarding point was Delhi this is printed on my ticket. This is a case of fraud from the website and the bus operator hired by this website and this is the reason why I have logged a case in consumer complaints forum. I am attaching a copy of my ticket and a picture of the bus that I boarded for your reference.
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