[Resolved] Travelyaari.com — Fraud in ticket selling, same ticket sold to two passengers

yashwant shrirao

from Pune, Maharashtra

Address:	Bangalore, Karnataka
Website:	www.travelyaari.com

Hello,
I have lodged complaint against travelyarri for mis behave and fraud while booking online ticket.
my booked ticket details are as follows,
PNR : [protected]
Ticket No:[protected]
Seat No: 29
Fare: 1449
Booking date : 21st may
Operator : Sindh Travels
Rout : Amravati to pune
Time : 7 PM to 5.50 AM

I board at Amravati by 7 PM, operator checked my tickets and allowed to have seat on 29 no. After some distance sindh travel agents stoped bus at Mehakar and ask me to vacant seat at 1.30 AM, I tried to call travelraari for 20 times there was no response received from travelyaari. Travels agent force me to get down even after showing my confirmed ticket.
I suffer whole night by seating in passage, I never sleep there as every time i have to stand up for each passenger to go to and fro.
I lost my important meeting at client side also I could not able to attend office at next day.
Travelyaari portal is solely responsible for this.
I want my complete ticket to be refund immediately and my work lost compensation of Rs. 10, 000/- at earliest.
Consumer court reference no is : 279224

Also find attached copies of ticket details for your reference.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jun 25, 2017

Complaint marked as Resolved

Travelyaari.com customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Travelyaari.com Customer Care's response Dear Customer,

Greetings from Travelyaari!

As updated by concerned team, Our team had discussed the issue with operator on [protected], as there was double seating issue on that day from operators end so that's reason why this issue was happened & they apologized for the discomfort caused. As per operators voice, they provided seat no. 31 in same AC bus & did the journey as well.

Our team convinced the operator & they agreed to provide partial refund Rs 700/- & same has been initiated from our end. It would be credited in the next 7-10 working days (Excludes Saturdays, Sundays & Public holidays).

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!

Verified Support

May 25, 2017

Travelyaari.com Customer Care's response Dear Customer,

Greetings from Travelyaari!

As updated by concerned team, a conference call has been arranged

between you & operator, they apologized for the discomfort caused &

agreed to provide full refund for this PNR. We have asked our accounts

department to process the remaining refund balance amount on high

priority. It would be credited in the next 7-10 working days (Excludes

Saturdays, Sundays & Public holidays).

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!