Travelyaari.com — hopeless condition of bus

I have travelled from nashik (Maharashtra) to nagpur (Maharashtra) on thursday, the 26th evening by 2x1 ac sleeper bus of rajlaxmi travels, ticket of which was booked through your portal.

Scheduled departure of the bus was 7 pm on 26th april 2018 and i was asked to report at 6 pm at mumbai naka pick up point at nashik which i promptly did by reporting at 5.50 pm. Bus took atleast about 2 to 2.30 hours to leave the nashik city. At last, i reached nagpur at 11 am on 27th april 2018, a total journey period of about 17 hours. During journey also, bus stopped on many occasions to collect the passengers, besides having reservations and other unreserved passengers were accommodated on the last seat of the bus and in the cabin which took much time.

Condition of the bus was also very pathetic being old one. Mockery of the thing is that while booking, it was shown on the portal that bus is brand new.ac was not working properly at all and the excuse given by the conductor that some belt is damaged. All parts of the bus were making noise which was irritating and disturbing.

Please look into the matter and give proper understanding to the travel company so that passenger should enjoy the ride/travel.