Travelyaari.com — I was charged, but my ticket isn't confirmed.

I booked a ticket on 31st january of the bus from gurugram to jaipur. Amount 352 was deducted from my account, but i never got the seat confirmation. I waited for a considerable period of my time and still there was no ticket confirmation and i was informed the payment was never received. But i got a message payment was done to travelyaari. Kindly, give me my refund. And also note, it did create a great inconvenience. Revert as soon as possible.